Frequently Asked Questions
Everything you need to know about your Freebird beauty journey.
How can I track my Freebird order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy for beauty products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, even if the product has been lightly used.
Are Freebird products cruelty-free?
Yes, we are committed to ethical beauty. All Freebird products are 100% cruelty-free and are never tested on animals.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page or performing a patch test before full application.