Returns & Exchanges
At Freebird, we want you to glow with confidence, which is why we offer a 30-day window for returns or exchanges on all our premium beauty products. If your purchase doesn't perfectly complement your routine, we are here to make it right.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Products
Carefully place the items in their original packaging to ensure they remain protected during transit back to our facility.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will notify you as soon as your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing